Verified
Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... See more
Company replied
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Verified
My husband arranged to have flowers delivered to me as a surprise on my birthday while I was visiting London from the US. Not only was Wild at Heart the only florist to respond to his requests, they a... See more
Stunning bouquets, I found Nikki from Wild At Heart through my wedding planner and have ordered from her ever since. She is my go to contact for any occasion and always delivers an incredible result :... See more
Verified
The flowers are amazing and just get better and better as they open! The yellow peonies are particularly fabulous! Only two disappointments in that I forgot to complete a message card to my daughter a... See more
Company replied
Company details
- #28 of 33 best companies in Florist
Written by the company
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Contact info
Unit 3-4 Linford business estate, SW8 4AB, London, United Kingdom
- 020 72291174
- [email protected]
- wildhearttflowers.com
4.0
Great
334 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
Verified
Hugely disappointing and a very poor reflection of the company.
I purchased the Hedgerow’ bouquet Saturday 30/09. By the following Monday, many of the flowers had died, spoiling the look of the whole bouquet. Rather than write a public review, I contacted the company directly and attached photos. The company offered me a replacement bouquet, which arrived Friday 05/09 and was beautiful, but by Monday, once again, lots of the flowers had wilted and died. Once again, I contacted the seller, but have yet to hear back.
I am extremely disappointed, not least as I have ordered from Wild at Heart in the past and the flowers lasted for at least a week.
I really do think that a luxury florist such as this, selling bouquets well north of £100, should be able to source better-quality and longer-lasting flowers.
26 August 2025
Reply from Wild at Heart
Hi!
Thank you for taking the time to share your feedback. We are very sorry for the disappointment caused and for missing the opportunity to respond to your last email. We did receive it, however the images weren’t attached. We apologise that this was overlooked. If you could kindly resend the photos, we would be grateful so that we can properly investigate what happened.
Our bouquets are always created using the freshest flowers available, so we are keen to understand why yours did not last as expected. We also include a detailed care guide with every delivery, as correct conditioning and placement can make a real difference to longevity.
Please do resend your images so we can look into this thoroughly - we truly value your loyalty and want to restore your confidence in us.
Many thanks,
The Wild at Heart team
Verified
A next day order was not delivered the next day
The flowers were good, but a next day order was not delivered on the next day. Had it not been an anniversary it would have been a minor problem.
1 September 2025
Reply from Wild at Heart
Hi!
Thank you for your review and for choosing us for such a special occasion. We’re very sorry to hear there was any confusion regarding your delivery.
We’ve checked your order, which requested delivery on the 3rd of September, and our carrier receipt confirms the bouquet was delivered at 12:33 on the 3rd. Could we kindly ask you to check your confirmation email to see if there may have been any mix-up with the selected date?
If you could come back to us, we’d love the opportunity to put this right and ensure everything feels perfect for you.
Many thanks,
The Wild at Heart team
Verified
Verified
Bruised and Wilting Flowers in bunch
We ordered a bunch of flowers (sketch) When the bunch arrived, the roses were bruised and other flowers wilting. I complained about the state, attaching pictures of one of the roses bruised, but received an unsatisfactory well written response. There were many more, but I didn’t have time to take photos of all of them.
This is quite disappointing given the cost of the bunch (£175) and I won’t be ordering again from this flourish.
26 August 2025
Reply from Wild at Heart
Hi!
Thank you for taking the time to share your feedback. We are, of course, very sorry to hear that you were disappointed with your bouquet. After carefully reviewing the images you kindly provided, we were only able to identify one rose showing slight bruising and an ami stem that needed rehydrating. Based on this we were unable to offer a refund on this occasion.
We take great pride in the quality of our flowers and service and it is always disheartening to learn when a customer feels let down. Your comments have been shared with our floristry and customer care teams to ensure we continue to uphold the highest standards.
We truly value your support and regret that this experience has left you dissatisfied.
Many thanks,
The Wild at Heart team
Verified
Great experience
The flowers and buttonhole were as promised…they were for our wedding and added charm to overall attire. Thank you!
26 August 2025
Verified
Flowers were beautiful(though some…
Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to the right address. I won't go on, but bemused why the deliverers didn't ring the recipient's mobile at any point.
21 August 2025
Reply from Wild at Heart
Hi Sally,
Thank you for taking the time to share your feedback. We’re pleased to hear you found the flowers beautiful, though we’re truly sorry for the issues you experienced with the delivery. Your order should have arrived in perfect condition and at the correct address and we regret that this wasn’t the case.
Please know we’ll be raising this with our carrier to ensure this doesn’t happen again.
Warm regards,
The Wild at Heart Team
Verified
Just easy to order lots of selection …
Just easy to order lots of selection and delivery on time all perfect thankyou
19 August 2025
Verified
they delivered top quality flowers!!!
18 August 2025
Verified
Beautiful expertly aranged flowers that…
Beautiful expertly aranged flowers that are stil looking great 5 days after delivery
16 August 2025
Verified
The flowers were gorgeous and delivered…
The flowers were gorgeous and delivered on time-Many thanks!
15 August 2025
Verified
Verified
The flowers didn’t last very long the…
The flowers didn’t last very long the dahlias only lasted 4 days and roses for by today I expected longer for £110
7 August 2025
Reply from Wild at Heart
Hi Christine,
Thank you for sharing your feedback. We’re really sorry to hear that your bouquet didn’t last as long as expected. This is certainly not the experience we want for our customers.
If you’re able to share some photos of the flowers with us at [email protected], our team would be happy to take a closer look and see how we can make this right for you.
Many thanks,
The Wild at Heart Team
Verified
Stunning usually
Ordered Sunrise Magnificent the largest version .Arrived very lack lustre, un-magnificent and much much smaller than i expected having used W@H before .Flowers also dead within 5 days , would of expected to also to last a little longer
7 August 2025
Reply from Wild at Heart
Hi,
Thank you for your review. We’re very sorry to hear that your Sunrise bouquet did not meet your expectations and that the flowers didn’t last as long as they should have. This isn’t the experience we want for our customers, especially as you’ve ordered from us before.
To help us look into this further, could you kindly send some photos of the bouquet to [email protected]. Our team will review them right away and do our best to make this right for you.
Many thanks,
The Wild at Heart Team
Verified
Got the most gorgeous
Got the most gorgeous, luxury bouquet delivered with so much care. The flor
24 July 2025
Verified
Great customer service
Excellent customer service and quick action on their part when we needed a delivery address change-- beautiful blooms speak for themselves!
21 July 2025
Verified
The flowers arrived as programmed
The flowers arrived as programmed, and you contacted me to remind me I had forgotten to inform the sender’s name
10 July 2025
Verified
Verified
Very lovely flowers delivered on time
3 July 2025
Verified
Disappointing Experience on a Very Special Day
I visited the shop on Tuesday, 1st of July, full of joy and excitement, as I was looking to buy a small bunch of flowers for my wedding. Unfortunately, my experience was incredibly disappointing and upsetting.
There was a man with glasses working there who was extremely rude and dismissive. When I politely explained that I was a bride and asked for help selecting a small bouquet, he didn’t even acknowledge the occasion with a simple “congratulations.” Instead, he immediately quoted a price — starting from £75 — which left both me and my partner quite shocked, as I hadn’t even asked about the price yet.
I then asked if we could just buy a few individual stems to arrange ourselves. He said yes, but those started from £48. Since we were short on time and needed something quickly, we felt pressured to go ahead with the purchase.
Unfortunately, the flowers we were given were not fresh at all. It felt like he just handed us whatever was left over — older stock he wanted to get rid of. Within just a few hours, due to the heat, the flowers had wilted and looked completely lifeless.
This experience was very disheartening, especially on such an important and emotional day for us. If you’re looking for flowers to brighten your special day, I strongly advise you to consider another place where your happiness and occasion will be treated with care and respect.
I am happy to share the pictures of the flowers as well
1 July 2025
Unprompted review
Reply from Wild at Heart
Hi Paniz,
Thank you for taking the time to share your experience and congratulations on your recent wedding - we’re so sorry this wasn’t acknowledged properly during your visit. What should have been a joyful and memorable moment clearly fell short, we sincerely apologise.
We’re very sorry to hear you felt dismissed and pressured and even more so that the flowers did not meet your expectations. This is not the level of service we strive to provide, especially on such a special and meaningful occasion.
We take feedback like this very seriously and will be addressing it internally with our team. If you’re happy to share photos of the flowers, please send them to [email protected], along with your contact details. We would really appreciate the opportunity to review what happened and make it up to you.
Thank you again for bringing this to our attention and we genuinely hope we can restore your trust in us.
Warm regards,
The Wild at Heart Team
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